New survey launched: Help us understand veterans’ digital needs

We’ve just launched a new survey — and we need your help.

Digital technology is a huge part of everyday life. From booking a GP appointment to managing benefits, keeping in touch with family, or watching the news; it all happens online. But for many veterans in the UK, getting online isn’t always easy. Some don’t have the right equipment, others struggle with internet access, confidence, or simply knowing where to start.

That’s where the Veterans’ Digital Needs UK Survey comes in.

We want to understand how veterans are using (or struggling to use) digital tools and services. Our aim is to make sure no veteran is left behind in our increasingly digital world.

Who can take part?

• If you’re a veteran of the UK Armed Forces (including National Service), aged 18 or over and living in the UK; we’d love to hear from you.
• If you support a veteran — maybe you're a family member, friend, or carer; you can complete the survey on their behalf too.

It doesn’t matter whether you’re online all day or barely touch a computer — your experience is valuable, and your voice counts.

What’s involved?

• It’s a short, anonymous survey (just 10–15 minutes).
• You’ll be asked about your service history, health, and how you use digital technology.
• There’s a chance to win one of ten £50 Love2Shop vouchers as a thank you.

Why it matters

Your feedback will help shape better support, improve digital services for veterans, and guide national policy.

Take the survey

If you have any questions, feel free to reach out to us at ukmrg@kcl.ac.uk or reach out to Dr Daniel Leightley.

Thank you for helping us build a more connected, inclusive future for veterans.